Privacy policy

 

At Cieldior, your privacy is treated with the same care and discretion as our jewellery. We are committed to protecting your personal information and maintaining your trust with complete transparency.

This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.

 

 

Information We Collect

We may collect the following personal information when you interact with our store:

  • Name

  • Email address

  • Shipping & billing addresses

  • Contact number

  • Payment method details (processed securely via payment gateways)

  • IP address and device/browser type (for analytics and fraud prevention)

We collect this information when you:

  • Place an order

  • Subscribe to our email list

  • Contact customer service

  • Interact with our website (including cookies and tracking pixels)

 

 

How We Use Your Information

We use your personal data to:

  • Fulfill and deliver your order

  • Send you order confirmations and shipping updates

  • Contact you regarding order issues or support

  • Provide customer care and post-purchase services

  • Improve our website and user experience

  • Share curated product updates, offers, or newsletters (if you opt-in)

 

 

Payment Security

All payments made on Cieldior are handled by secure, encrypted payment gateways such as Shopify Payments, Razorpay, or other trusted providers.
 We do not store or access your card details directly at any point.

 

 

Email & Marketing Communication

  • We send marketing emails only if you’ve opted in by subscribing.

  • You can unsubscribe at any time via the link in the email footer or by contacting us at shine@cieldior.com.

 

 

Cookies & Analytics

Our website uses cookies and tracking technologies to:

  • Improve site functionality

  • Understand customer preferences

  • Provide a smooth, personalized shopping experience

You can control cookie settings in your browser at any time.

 

 

Third-Party Services

We only share necessary information with trusted third parties, such as:

  • Shipping providers (to deliver your order)

  • Payment processors (to complete your transaction)

  • Analytics tools (to improve our performance)

These partners are strictly bound by data protection laws and confidentiality agreements.

 

 

Minors

We do not knowingly collect or solicit personal data from anyone under the age of 18. If you believe we’ve collected information from a minor, please contact us immediately.

 

 

Your Rights

As a customer, you have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

To make a request, please contact us at shine@cieldior.com.

 

 

Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Surat, Gujarat.

 

 

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. All updates will be posted on this page with the revised date.

 

 

Contact Us

For any questions or concerns about your privacy or data, feel free to reach out:

Cieldior Support Team
 📧 shine@cieldior.com