Shipping policy

 

At Cieldior, we ensure that your jewellery reaches you securely, safely, and on time, whether you're in India or across the globe. We work with trusted logistics partners to deliver a smooth and premium shipping experience.

 

 

Shipping Charges

  • Within India: We offer free standard shipping on all domestic orders.

  • International Shipping:
     Shipping charges for international orders will be calculated at checkout based on your delivery location and order size.

There are no additional charges after checkout. All handling, customs, and packaging costs are included.

 

 

Delivery Timeline

  • Domestic Orders: Delivered within 7–10 business days.

  • International Orders: Delivered within 10–12 business days, depending on the destination.

  • Orders that include customizations or personalization may require additional processing time.

  • During peak seasons, festivals, or unforeseen logistical issues (e.g., natural calamities or lockdowns), delivery may be delayed. We will notify you in such cases.

 

 

Order Processing

  • Orders are processed within 2 – 4 business days after payment confirmation.

  • You’ll receive a dispatch confirmation email along with tracking details once your order is shipped.

 

 

Tracking

  • All orders come with tracking numbers that allow real-time shipment updates.

  • Tracking details will be shared with you via email or SMS upon dispatch.

 

 

Secure Delivery & Signature

  • Due to the high-value nature of our products, all deliveries require a signature upon receipt. This ensures your order reaches you safely and securely.

 

 

Packaging & Handling

  • All items are securely packed in tamper-proof, premium packaging that reflects Cieldior’s commitment to luxury and care.

  • Every shipment includes your product, authenticity certificates (if applicable), and luxury packaging.

 

 

Insurance & Delivery Safety

  • All shipments are insured for their full invoice value.

  • If your package appears tampered with or damaged, please do not accept it.
     Instead, take photos/videos and email us immediately at shine@cieldior.com.

 

 

Failed Deliveries & RTO (Return to Origin)

  • Delivery will be attempted up to 3 times. If unsuccessful:

    • The product may be returned to us.

    • Re-delivery will require additional shipping charges, payable before dispatch.

  • Cieldior is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

 

 

Where We Ship

  • We ship to all serviceable pin codes in India and selected international destinations.

  • If your address is not currently serviceable, our team will notify you and offer a solution or full refund.

 

 

Still Have Questions?

Feel free to reach out to our customer care team for assistance:
 📧 shine@cieldior.com